At RP Candle Co. – We strive to provide you with exceptional products tailored to your preferences. As many of our items are personalized and made-to-order, we want to ensure clarity regarding our return policy.

Personalized Items:
Please note that personalized items are non-refundable. As these products are uniquely crafted to your specific requirements and often contain bespoke elements, they cannot be resold. We take great care in creating personalized items to match your desires, and unfortunately, we cannot accept returns for these items.

Quality Assurance:
However, if there is an issue with your order or you encounter any concerns, please do not hesitate to contact us. We are committed to ensuring your utmost satisfaction, and our team will do our best to remedy any situation that arises.

Non-Personalized Items:
For non-personalized items, you have the option to return the product and receive a full refund, provided the following conditions are met:

The item is returned within 14 days of receipt.

The item remains unopened, in its original packaging, and in a resaleable condition.

Return Process:
If you wish to return a non-personalized item, please contact us to notify us of your decision. We recommend using a signed-for delivery service with proof of postage to ensure a safe return. Please refrain from destroying or discarding the product, even if it appears faulty, until you have communicated with us and obtained confirmation that it will not affect any eligible refund.

Return Shipping Costs:
Please be aware that you are responsible for bearing the direct cost of returning the product. We kindly ask that you handle the product with care during the return process to maintain its value.

Customer satisfaction is of paramount importance to us. If you have any questions or require assistance with your order, please feel free to contact us. We are dedicated to providing you with an exceptional shopping experience and ensuring that you are delighted with our products.

Sale Items:

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.